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Requesting $540 refund for wrongful Charge

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Cheyenne Peterson

I sent three emails to have my subscription type changed during my free trial period so that I would not get charged and was not responded to. I will need to have this amount refunded or dispute the charge. Thank you 

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  • Rona
    • Modifié

    Hi Cheyenne, 

    Welcome to Box Community and glad to assist!

    Looks like you're currently signed to a free personal account. By any chance, are you referring to a different Box account? If so, kindly get in touch with our Cancellation team to help address your query. To do so, you can submit an email through cancel@box.com.

    Thanks for posting!

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