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Cannot upload any documents to Box, keeps saying "upload failed, something went wrong with your upload" even though I have editor access

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Edwina Zhang

The issue is present regardless of which folder I am uploading to and what files I am uploading. Also, why are we not able to get technical support if we are using individual plans????

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  • Rona

    Hi Edwina, 

    Welcome to Box Community and glad to assist! 

    You should follow these troubleshooting steps that would help with your upload error. 

    Hope it works!

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  • Edwina Zhang

    Hi Rona

    Thank you - but it doesn't work. It's an account specific issue, because I logged on from different laptops and connected to different networks - nothing works. The upload issue still exists and noone from Box is contactable. 

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