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How to find previous version of a file

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Venkat Gopalan

One of our users may have accidentally replaced a file with a wrong version. We want to get the older version of the file from earlier in the week. When I checked the version history, it just listed 3 versions of files which were all uploaded today. Could you kindly advise?

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  • Rona

    Hi Venkat, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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  • Victoria Sanchez

    Hello. 

    I made a mistake and accidentally replaced a file with a wrong version. We want to get the older version of the file, BUT when I check the version history I get this message about Server Error.  Could you please advise and help me?

     

     
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