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Not able to login due to MFA after phone number is changed

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Mayank Rastogi

I am trying to login to box but blocked at 2nd step verification ad my mobile number has changed. Tried searching options but it seems there is no other option except opening a case which I can't do myself. Please help. 

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  • Rona

    Hi Mayank, 

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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