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File randomly deleted and cannot find in trash

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S’abonner
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Ruben Manjarrez

Hello, 

I had an important file that was shared with multiple people and when I logged in today it was not there. I check the trash and couldn't find it there. I spoke with the people I had shared the file with and asked to see if it was in their trash and turns out it's not there either. 

Please help 

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  • Rona

    Hi Ruben,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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