Managed User Deactivated
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We are trying to add an external managed user to our account, and we receive the error message "cannot add deactivated user." How can we resolve this?
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Hi Alexis,
Welcome to Box Community and glad to assist!
It means that you're inviting a Box user who have already deactivated their account. To address this, please advise the deactivated user to contact Box Product Support or setup a brand new account for free using their alternate email address.
Thanks for posting!
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