Box Status

Unable to add user with existing box account

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Alan Aberdeen

I need to add a user to our team but they already have a Box account so it won't let me. 

I see this is a common problem with lots of posts. 

How do I get around this and add them to our team?

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  • Ann

    Hi Alan,

    Welcome to the Box Community!

    This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an email confirmation shortly. Kindly check your email for details and updates.

    Thanks for posting!

    Best,
    Ann

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