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QR code for authenticator code

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Hanna Hong

Hi, How can I get a new QR code to set up the authenticator app for Box? I cannot provide the 6-digit code when it is requested during login since the app was deleted and re-installed from my phone and I do not know how to re-create it in the authenticator app. Kindly help, thank you.

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  • Rona

    Hi Hanna,

    Welcome to Box Community and glad to assist!

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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