Storage almost full when in fact it's almost empty

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Mike R

• 16 avril 2024 21:09

Hello,

I have a Box Individual Free Plan. My storage is almost empty (2.6 gb used) but it says that I use 34.8 gb. (I emptied the trash few days ago but it didn't change anything)

Can you help?

Thank you

 

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  Rona

  • 16 avril 2024 21:53

  Hi Mike, 

  Welcome to Box Community and glad to help!

  Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used.

  In the future, if you experience incorrect storage, please let us know in this forum.

  Thanks for posting!

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  Mike R

  • 15 mai 2024 18:58

  Hello

  Same problem. Can you do it again?

  Is there a way to avoid a monthly request to correct the space available?

  Thank you

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