External users's account that is not known
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External user tried to create a free account but got a message that she had already had one account that she did not know. She tried to reset password but no email was sent to her. How can this be resolved?
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Hi Yuko,
Welcome to Box Community and happy to assist!
We would love to help address this issue with you, however your Box Enterprise has a designated team who could contact Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
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