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Help with adding a Member - Error: Email already used in a Box account but not associated with an enterprise

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Barry Seeman

I am trying to set up a new Box account and add members that already used the platform.  Error message is:  Email already used in a Box account but not associated with an enterprise

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  • Rona

    Hi Barry, 

    Welcome to Box Community and glad to assist! 

    I have created a ticket and a member from Product Support will get in touch, please keep an eye out. 

    Thanks for posting!

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