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Invalid login credentials.

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Box 管理者

I am unable to access a file that I was able to access yesterday.
I am forced to log out and when I try to log in I get an "Invalid login credentials" message.
I have requested a password change but have not received a reply.
No staff other than me have any problems.
The email address I have set up is fine.
The box administrator has not changed my settings.
Can someone please help me?
Thank you in advance.

Translated with DeepL.com (free version)from japan

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist!

    To access a shared file or folder, you should login using https://app.box.com/login. 

    Hope it works! 

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