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Changing Folder Owner

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Kristina Sullivan

I have tried to change the Owner of a folder to another BOX account.  However, it says the new Owner doesn't have enough storage.  That is inaccurate as the new Owner has nearly 10GB of unused storage.  How I overcome this?

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  • Rona

    Hi Kristina, 

    Welcome to Box Community and glad to assist! 

    Please have the affected user to contact Product Support so we could check his/her account details. 

    We'd love to further assist! 

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  • Charles Verrier

    Try editing the new owner and tick the 'unlimited' storage box - that should remove any constraints and confirm if its a genuine space issue.

     

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