Box Status

Can't log into old email

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John Lennon

Hi:

I have a box that is linked to my old university address. I do not know the password and I cannot access that account anymore. I still have access to the Box because I have not signed out of it on my computer.

I would like change the password (or add a different email address so I can access the account). Please tell me there is someway to do this--since I can get into my Box folder (I just can't change anything/logout).

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  • Rona

    Hi John,

    Welcome to Box Community and happy to assist! 

    As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services. 

    At this rate, please get in touch with your internal helpdesk team for assistance. 

    Thanks for posting!

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