I cannot contact support - i have no access to my organization's box files

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Serah Okechukwu

• 10 mai 2024 19:13

I am trying submit aa support ticket. Anytime i choose to contact support it just redirects me to this community board. 

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  Rona

  • 10 mai 2024 22:07

  Hi Serah,

  Welcome to Box Community and glad to assist!

  To access your Organization's file(s) and folder(s), please reach out to the owner in order to invite you to their file(s) and folder(s). 

  Thanks for posting! 

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  Kenzel Fallen

  • 11 mai 2024 03:20

  I am having the same issue as Serah and I am the owner. How does someone get through to an actual support person???

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