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Blank Screen after log into BOX application

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Joseph Vogel

I log in fine on my cell phone mobile app and a standard desktop, but I get a blank screen when trying to log in via a laptop, with no invisible links or anyplace to get help.

Ive rebooted my equipment multiple times and cleared cache to no avail.

I need the laptop to do real work on travel.  The phone screen does not cut it

Please advise

 

 

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  • Rena Carper

    Hello Joseph Vogel LhiProviderPortal


    Here is a solution for your issue:

    I understand how frustrating it can be to encounter a blank screen when trying to log in on your laptop. Here are some steps you can take to resolve this issue:

    Ctrl + Alt + Delete: Sometimes, pressing the Ctrl + Alt + Delete keys together can force the sign-in screen to appear. This is a temporary workaround but might allow you to log in and perform further troubleshooting.
    Safe Mode: Booting into Safe Mode can help determine if a third-party application is causing the issue. In Safe Mode, only essential services are running, which might allow you to access the login screen.
    Update Windows: Ensure that your laptop is up-to-date with the latest Windows updates, as they can contain fixes for known issues.
    Check Display Connections: Make sure that your laptop’s display is functioning correctly. Check the monitor and cables for any issues.
    Run Startup Repair: If the problem persists, you might need to run a startup repair which can fix problems that are preventing Windows from starting correctly.
    System Restore: If you have system restore points created, you can try restoring your system to a point where the login was working fine.
    Uninstall Recent Updates: If the issue started occurring after a recent update, you might want to uninstall the update and see if that resolves the problem.
    Create a New User Account: If none of the above steps work, consider creating a new user account, as your current profile might be corrupted.

    Best Regards
    LhiProviderPortal

     

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  • Darleen Randall

    So many user have this issue with a blank screen after logging in - it's NOT US it YOU! I shouldn't have to jump through ANY hoops to use a tool like this. So I'm screwed, I can't upload docs to our accountants securely and I can't access documents from vendors at all. Good job, guys, thanks for nothing.

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