Box Status

New user not being sent Welcome Email

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Mark Button

We have a new user, brought in via sync to AzureAD. They did not receive a Welcome Email.   When attempting to login to BOX, we can only get to the 'verify your account' page but no email is ever sent.


Please have support reach out for the specific user account details.

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  • CCM Admin

    same issue with new box user but not AureAD

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  • Rona

    Hi Mark,  

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please let us know in this forum if you need additional assistance. 

    We'd love to further assist!

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