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User cannot reset password

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Tech Support

Every time a password reset Is requested the user gets a message saying it went to her old email (which is not available). Because of this she cannot accept the enterprise invite. How do I fix this? 

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  • Rona

    Hi Kyle,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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