Box Status

Files keep deleting on their own

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Luis Yunda

We have a tower with our media files that are uploaded using Box Drive. Files are deleted on their own. We get Box update emails that User A has deleted the files but the user has replied that he hasn't. He opened a ticket with us.

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  • Rona

    Hi Luis,  

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch. 

    Thanks for posting!

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