Add a user with an existing account

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Paulo Afonso

• il y a 10 mois

Dear Support,

I am trying to add to my enterprise account two users who already have an account with it's work email but not attached to any enterprise.

I cannot invite them to join our enterprise.

Can you help me ?

Thanks !

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• 

  Rona

  • il y a 10 mois

  Hi Paulo,

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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• 

  Sara Bayley

  • il y a 7 mois

  same issue

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  Alex Malkin

  • il y a 2 mois

  Same issue

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• 

  Box User

  • il y a 1 mois
  • Modifié

  Edit - Same issue - I am a new enterprise customer.  I am trying to add one of my emails that already had a free account, now to my enterprise account.  I get the message, "xxx@xxxx.com cannot be added to this account because it is already linked to a Box account."  It has been over 2 days since I have made this request, and I need some assistance.  My office cannot move forward with box.com assistance until we can get going on this.

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