Add a user with an existing account

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4 commentaires

  • Rona

    Hi Paulo,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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  • Sara Bayley

    same issue

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  • Alex Malkin

    Same issue

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  • Box User

    Edit - Same issue - I am a new enterprise customer.  I am trying to add one of my emails that already had a free account, now to my enterprise account.  I get the message, "xxx@xxxx.com cannot be added to this account because it is already linked to a Box account."  It has been over 2 days since I have made this request, and I need some assistance.  My office cannot move forward with box.com assistance until we can get going on this.

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