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2 New Users not receiving confirmation email. - Remove from suppression list

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dmitry nerdinsky

The emails are not being blocked by anything on our end.  We use Mimecast and I have super-admin rights so I can see all message traffic.  Nothing is being received.  Need to make sure both users are not being blocked by the suppression list.  <personal information-redacted> and <personal information-redacted> are the two email addresses that need to be removed from the list. Thank you.

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  • Rona

    Hi Dmitry,

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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