Scan to folder on Box Drive Creates 0KB file sized files

Hello All,

We're coming across an issue where when we scan from a printer and save as a PDF on a folder within a Box Drive folder that was just created, called "Scans", the file is being saved as 0 KB and cannot be opened (see image below).

If we save it to the Desktop (highlighted in blue below), it will have the correct file size and can be copied over to the Box Drive's Scans folder that was created. This happens consistently when saving directly to the "Scans" folder within Box Drive. We even tried saving it as an image instead of a PDF and it produced the same result. We also tried setting the "Scans" folder to "Make Available Offline" but this did not work either.

As a note: The computer is running Windows 10 x64 and the user has full access and can write to the "Scans" folder since they were the ones who created it in the first place. We have tried both the "HP Smart" application as well as the Windows "Scan" application, and all applications including Box Drive are up-to-date.

Any help is appreciated. Thank you in advance.

Systemix

7 juin 2024 02:39

Friendly bump.

Rona

7 juin 2024 23:01

Hi John,

Welcome to Box Community!

It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.

Thanks for posting!

mboggs

25 juin 2024 13:20

Systemix, would love to hear if you got resolution on this. I'm seeing the same behavior with HP Smart scan to PC. Thank you.

25 juin 2024 14:27

@mboggs

I reached out to support and was told that this function is not supported but to try submitting a request for this feature.

Instead, the only thing that can be done is to scan it to a local resource, such as your own desktop and then copy it over.

It’s an unfortunate workaround, considering there are countless other users out there that need this feature and is already supported by their competitors.

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