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Restore deleted box folder

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Claire Fyson

Hi, a colleague deleted a folder that I no longer have access to, and I think they might have done so more than 30 days ago as it's not in their trash. Is there any way to retrieve things from longer ago?

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  • Rona

    Hi Claire, 

    Welcome to Box Community and glad to assist!

    Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan. 

    Notes:

    • When items are deleted from a collaboration folder, both the owner and the person who deleted the item can recover the items from the Trash. 
    • If you are removed as a collaborator from a file or folder that you've deleted, you no longer see that item in Trash. To see the item in Trash, you must be again added as a collaborator to that item.

    Thanks for posting!

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  • Jennifer Balfour

    Vincent Curtis doesn't know the difference between a hard drive and Box.  Not helpful, Vincent.

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  • Claire Fyson

    Thanks Rona. I no longer have my account with the company - is it possible to restore my account temporarily so that I can look for the files? 

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