Change SMS contact with new phone for MFA
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I need to help an external collaborator update their SMS contact information from a new phone number for their MFA. They can't find their backup codes. Can you contact me and I can provide more details for the contact? Thanks - Michael Sanders
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Hi Michael,
Welcome to Box Community and happy to assist!
As much as we wanted to address this issue with you. Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.
Thanks for posting!
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