Locked out of Box account due to lost Authenticator 2FA access

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Jason Clark

• 13 juin 2024 23:21

Hello, 

I am unable to login to my Box account due to the Box code not showing up in my Google Authenticator app. 

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  Rona

  • 14 juin 2024 19:26

  Hi Jason, 

  Welcome to Box Community! 

  I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

  Thanks for posting!

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  Jason Clark

  • 17 juin 2024 13:55

  Hi Rona, 

   

  I have not had any contact from the Product Support Team. This is an Emergency priority, could you please escalate. 

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