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an inquiry about two-step authentication

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ATSUSHI KAGIYAMA

When I posted an inquiry about two-step authentication, I received the following comment.

Your Enterprise account has a designated team that works with Box Premier Services.
At this rate, please get in touch with your internal helpdesk team for assistance.

However,Our company's BOX support (Box@IBM) states the following:

 　If an external user has issues setting up their Box 2FA, they must contact Box Support directly.

This is exactly what I described above. Please help.

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  • Rona
    • Modifié

    Hi Atsushi, 

    Welcome to Box Community and glad to assist! 

    If it's the external user who has issue with 2FA, please inform the affected user to contact Box Product Support.

    We'd love to further assist! 

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