Box Status

login issue with Gmail account

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一菲Effy

Hi,

i have two box account ,one is create via my previous company mail address ,and i can login box app with it as normal.one is create with myself gmail address,but i always cannot login it with box app,only can use with box website .could you help me figure out this please ?many thanks.

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  • Rona

    Hi there, 

    Welcome to Box Community and glad to assist! 

    Can we begin  by confirming your Operating System and current Box version? 

    Also, do you remember if it ever worked before? 

    We'd love to further assist! 

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