Box Status

Employee Issues Logging

Répondu
S’abonner
New post
Jacquelyn Homuth

Hello,

We have an employee who is having issues logging into Box. Their note to me regarding the issue: "The issue is, when I try to log in, I don’t know my password (from years ago) so Box attempts to send me a password reset to my old phone number. I don’t have access to that phone, so I can’t receive it to update my password."

It sounds like they had 2FA enabled and is unable to get a password reset sent to their email. Can you assist?? Please message me and I can provide all of their information. 

Thanks!

Jackie 

0

Commentaires

1 commentaire

Date Votes
  • Jacquelyn Homuth

    Hello, 

    Can you please create a help ticket for this request so I can assist our employee with regaining access to their account? Thank you! 

    Best, 
    Jackie

    0
    Actions pour les commentaires Permalien

Vous devez vous connecter pour laisser un commentaire.