Cannot access uninitialized variable.
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I can't preview any files that were shared with me at all. I can download them or open with adobe on my computer but cannot preview. I have tried
- signing out and back in
- closing the tab and opening a new tab
- closing the web page and reopening
- using safari and google chrome
- disabling any plug ins
- cleared my cache
- coming back the next day
- computer is too old to update but it has worked fine on this computer up until now
- have not tried a different computer, but as said, this one has worked fine for the last 6 months using box on and off
The only thing that changed was being granted access to this new file.
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Hi Makena,
Welcome to Box Community and glad to assist!
Looks like we need a few information regarding this issue,
- Can we obtain a screenshot of your error? You can use this Community post to attach your screenshot.
- What is your permission in the affected file?
To confirm your access level in a single file:
- Locate the appropriate file
- Click the Collaboration Icon to the right of the file name.
To confirm your access level in a folder:
- Open the appropriate folder.
- You will see a list of collaborators in the right-hand sidebar.
- Click a collaborator's name to to view all the collaborators in this folder.
We'd love to further assist!
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