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Missing files

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Alyssa Rusin

My desktop Box app was not syncing correctly, so I deleted the box app and then reinstalled the desktop application. In that process, the files I saved via the desktop Box app are not in any folder. How can I recover these files that were lost in the transition?

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  • Rona

    Hi Alyssa, 

    Welcome to Box Community! 

    I've opened a new case regarding your inquiry and a member from Product Support will get in touch shortly. 

    Thanks for posting!

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