External to Managed User - Files disappeared

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Emma McKie

• 5 juillet 2024 12:12

Hiya,

We moved an External User to a Managed User and a whole folder of her files has disappeared. How can we retrieve that folder? 

Thanks

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• 

  Rona

  • 5 juillet 2024 19:57

  Hi Emma, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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