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The access token expected from the server for JWT is not coming.

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  • Jon Ralph

    Hello, Murat Cengiz3

     

    It sounds like you’re encountering a couple of issues with your JWT authentication. Here are some steps to help troubleshoot and resolve the problem:

    Check Server Logs: Identify the cause of the 500 error.
    Verify Token Generation: Ensure new JWT tokens are generated correctly and not truncated.
    Compare Configurations: Check for discrepancies between old and new JWT setups.
    Token Size and Encoding: Ensure tokens are not being truncated due to size limits and are properly encoded.
    Update Dependencies: Make sure all JWT-related libraries are up to date.
    If the issue persists, contact support and provide detailed logs. Continue using the older JWT credentials as a temporary workaround. AARP® Official Site

    Feel free to ask if you need more help!

    Best regards

    Jon ralph

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  • Murat Cengiz3

    Thank you for your response. Please provide the email address of your support team.

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  • Murat Cengiz3

    Hi Jon Ralph,

    Thank you for your response. Please provide the email address of your support team and any other ways to reach out to our technical support team.

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