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Box Drive PDF Viewing Issue_Files cannot be found

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Yanwei Jiang

To whom it may concern,

Please see attached a screenshot of the error message. This occurs when our attorney, tries to open PDF documents from his Box Drive on Windows.

 He has ‘viewer’, or ‘previewer-uploader’ Status, and has already extended file path on his Windows. But the problem persists.

Could you please assist us in finding the issue and the solution?

 

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  • Rona

    Hi Yanwei, 

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting!

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