Cannot Verify Email to submit case request

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Jeff Miller

• 22 juillet 2024 19:36

I am unable to change our admin email address through Account Settings. When trying to submit a case, it asks me to confirm the email address. The link to confirm then says 403 Forbidden after entering the password.

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  Rona

  • 23 juillet 2024 20:16

  Hi Jeff, 

  Welcome to Box Community! 

  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

  Thanks for posting!

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