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Available storage space is wrong

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Minimundo, Lda.

Hello

We are having problems with the Incorrect Storage Usage problem on this box account:

Account ID

16674665918

Could you please run the script to fix it?

Note: i had this problem now in several accounts, would´t it be easy for you and for us, if there where a buton in the online admin console to run the script and fix the storage report issue?

Best Regards

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  • Gail Martinez

    Hello!

    It seems you’re experiencing the common “Incorrect Storage Usage” issue with your Box account. Unfortunately, I can’t run the script directly, but you can contact Box Support to request the script be run for your account.

    Your suggestion for a button in the admin console to fix this issue is a great idea and could streamline the process for many users. You might want to share this feedback with Box Support as well.

    Best regards!

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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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