Box drive capacity is not correct

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鈴木　貢

• 23 juillet 2024 23:03

My Box drive capacity is not correct. 
I deleted all files and folders in my Box drive.
However, Box shows I am using 3.3 GB!
Please support me to fix. Thanks

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• 

  Rona

  • 24 juillet 2024 22:07

  Hi there, 

  Welcome to Box Community! 

  To look further into this issue, I've created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  鈴木　貢

  • 1 août 2024 01:05

  Mark san

  Thank you for contacting me. 
  And I am sorry for the delay in replying to your message.

  It has been more than 48hours and the capacity is still the same as it was at the beginning, 3.3GB.
  I believe it shows 0GB because only folders are created.
  Please keep me posted.

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