【haven't solved】 Changed mobile number and cannpt access 2FA to login

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Yuta Suzuki

• 26 juillet 2024 09:43

I have asked the following query but have not been able to resolve the issue.

Colleague changed mobile number and can not access 2FA to login – Box Support

MY REQUEST  : Could you tell me the email adress or contact form to" Box Product Support"?

I cant find that so I couldnt contact to support.

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  Rona

  • 26 juillet 2024 19:20

  Hi Yuta, 

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Yuta Suzuki

  • 30 juillet 2024 03:13

  ＞Rona

  thank you for your reply.

  Have you sent ticket?  where can I check? I serch around but I couldnt find.

  Sorry for asking for advice on everything.　But my colleague have been having trouble for over a month. 

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