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How can I get a new QR code to set up the authenticator app for Box?

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emorrison90
How can I get a new QR code to set up the authenticator app for Box? I set up my Box account some years ago, and barely used it. I also have a new phone since. I cannot provide the 6-digit code when it is requested during login and I do not know how to re-create it in the authenticator app.
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  • Rona

    Hi there, 

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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