Reset the box storage

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Box User

7 août 2024 01:23

Please help to run a script to reset the box storage, thanks.

You may find more information from the previous request #2382273 "Used storage incorrect for my account"

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Donald James Derrick

7 août 2024 01:46
I appear to have the same problem - my box won't sync. It lies and says I am out of space when we've not even used 1/10th of our supposed space. This issue seems to be a universal problem with cloud storage, so I am guessing it is hard to solve...
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Rona

7 août 2024 17:39
Hi there,

Welcome to Box Community!

To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.

Thanks for posting!
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carlos

15 août 2024 14:53
how do i get help for the same thing?
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Box User

16 août 2024 01:45
BTW, I am still not getting help from the support
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Donald James Derrick

16 août 2024 01:48
None of us are - I am assuming Box customer support is either overworked or doesn't care about our plight.
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