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  • Rona

    Hi there,

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • ITM管理者

    Thank you for the quick response. Could you please let me know where I can expect the contact from Box Product Support? Will it come via email or as a message within the Box Community? Your clarification would be greatly appreciated.

    Best regards,

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