box codes

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Kelsey Donahue

• 12 août 2024 20:19

How do I use my 3 box back up codes to sign in? I tried commas, no spaces and one long version and none go through. Suggestions? 

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  Rona

  • 13 août 2024 19:41

  Hi Kelsey,

  Welcome to Box Community! 

  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

  Thanks for posting!

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  Maura Maguire

  • 28 avril 2025 20:56

  I also want to use my box codes to recover a folder/account. 

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