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User Never received welcome email

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Michelle Conigliaro

One of our users, has an active account but has been unable to use this account as the user never received the confirmation email and cannot reset the password. We tried deleting the user and re-adding them but this did nothing to help. Please advise.

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  • Rona

    Hi Michelle,

    Welcome to Box Community! 

    To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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