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Charged after cancellation

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Box User

I canceled my account before the yearly period ended (on 8/6/24), however, I was just charged for a new year on 8/9/24. Please let me know how to go about getting a refund. I can not locate a "contact us" feature on your website.

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  • Rona

    Hi there,

    Welcome to Box Community! 

    It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch. 

    Thanks for posting

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