Storage problem

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Andrea Elizabeth Díaz Portillo

• 19 août 2024 21:22

Today I just upgrade my plan from 10 GB to 100 GB but it still appears a message saying that I don't have more space!

Could you help me with this please?

Account settings shows a lower number than 100 GB.

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• 

  Ann

  • 20 août 2024 19:10

  Hi Andrea,

  Welcome to the Box Community!

  This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for this issue and our representative is now investigating, please continue working with them and check your email for updates.

  Thanks for posting!

  Best,
  Ann

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