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My boss cannot log in because he cannot get the 2-step verification code.

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Kenji Sekine

My boss can't log in to his box with his Email address and password because he is asked for a 6 digit authentication code. He doesn't remember setting up 2-step verification for his box account, so he doesn't have Authenticator set up on his phone. Nor does he receive the 6-digit authenticator code on his mobile social networking sites or in his email. Is there any way to reset his account?

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  • Rona

    Hi Kenji, 

    Welcome to Box Community and glad to assist!

    Our team would like to get a closer look and can you have the affected user to create his ticket here? 

    We'd love to further assist! 

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  • Kenji Sekine

    Thank you very much for the quick response, Rona.

    I will have my boss create his ticket there.

    I really appreciate it. 

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  • Kenji Sekine

    But...he cannot login to box because of 2-step verification issue.

    Can he create his ticket there without login??? 

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  • Rona

    Hi Kenji, 

    Good day!

    Since the affected user can't login right now, we have an option to create a new ticket without the need to login to our Support page. 

    To do so, please use this link. 

    We'd love to further assist! 

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