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Account Access - 2FA

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Jessica A. Cox

I haven't accessed my box.com account for a while.  I have my email and password, but my account is requiring two factor authenticiation but is not connected to any authentication apps I currently have (and I have a new computer and new phone since I last used my account).  I cannot change the settings to address this because I cannot get into my account.  Is there a way support can grant me access to my account so I can update the 2FA?  Otherwise I'm completely locked out.

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  • Rona

    Hi Jessica, 

    Welcome to Box Community! 

    To help address the issue with Multi-Factor Authentication, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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