Box Status

Payment failure

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Ke-Li Tsai

Hi! I want to upgrade my user plan. However when I tried to pay by credit card, I got a message from your system "Your account needs further verification, please submit a ticket at support.box.com." I also tried different credit cards but they all didn't work. Could you help me?

Thanks a lot.

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  • Rona

    Hi Ke-Li, 

    Welcome to Box Community and glad to assist!

    To assist with your Box upgrade, you can reach out to our Sales team through box.com/pricing. 

    Thanks for posting! 

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