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Cannot access files

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Michael Neece

I upgraded our plan yesterday morning as we reached our 100GB plan with the understanding that it would take a few hours to access files again. This is the beginning of a new business day and we urgently need to access files for attorneys view case discovery/documents for things with deadlines today. We urgently need help and there is no number to contact for support. 

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  • Rona

    Hi Michael, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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