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Box Status

User Belongs to Another Enterprise

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Olivier Petit

Hello,

We are attempting to invite a new user to our box but it says that his accounts belongs to another enterprise. 

As there was nothing important on his previous box account, we have deleted the said account but we are still facing the same issue. 

Could you please help us regarding this issue please? Thank you.

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  • Rona

    Hi Olivier, 

    Welcome to Box Community! 

    To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. 

    Thanks for posting!

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  • Chelsea Hahn

    Hello, 

    We are having the same issue. We started a new Box account for our new subsidiary company, but we have employees that need to be able to access both. Can someone help us as well please? 

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