Box Status

MFA Reset

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andrew dunlap

I have two Box accounts.  One I can sign into as MFA is not enabled.  The other one that a company is trying to send me information on is MFA enabled. However, the MFA is not sending codes to Authenticator.  How can I reset the account with MFA enabled?

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  • Rona

    Hi Andrew, 

    Welcome to Box Community and glad to assist! 

    In order to reset your Multi-Factor Authentication, you must contact Box Support using the email address linked to your affected Box account. 

    We'd love to further assist! 

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